Privacy Policy

We collect various types of information to provide and improve our services to you:

Personal Information:

• Name, email address, phone number, and mailing address
• Payment information, including credit card details and billing address
• Vehicle information (make, model, year, VIN) for parts compatibility verification
• Driver's License or State ID (for warranty claims and verification purposes, as applicable)
• Account credentials if you create an account on our website

Non-Personal Information:

• Browser type, IP address, operating system, and device information
• Pages you visit on our website, time spent on pages, referring website addresses, and clickstream data
• Cookies and tracking data to improve user experience, analyze website performance, and provide personalized content
• Search queries and interactions with our website features

We use the information we collect for the following purposes:

• Order Processing: To process and fulfill your orders, including payment processing, shipment tracking, and delivery coordination
• Customer Support: To provide customer support, respond to inquiries, handle returns and warranty claims, and address any issues or concerns
• Communications: To send order confirmations, shipping notifications, invoices, warranty-related communications, and important account updates
• Website Improvement: To improve our website functionality, user experience, and services through analytics and user feedback
• Security: To detect, prevent, and address technical issues, fraud, security threats, and unauthorized access
• Marketing: To send promotional emails, special offers, and marketing communications (you can opt out at any time)
• Legal Compliance: To comply with legal obligations, enforce our terms and conditions, and protect our rights and property
• Personalization: To provide personalized product recommendations and tailored content based on your preferences and browsing history

We respect your privacy and do not sell, trade, or rent your personal information to third parties for their marketing purposes. However, we may share your data with trusted partners in the following circumstances:

• Service Providers: We share information with third-party service providers who assist us in operating our website, processing payments (e.g., payment processors like Stripe or PayPal), fulfilling orders (e.g., shipping companies like FedEx, UPS, USPS), and providing customer support
• Legal Requirements: We may disclose your information if required by law, such as in response to a court order, subpoena, legal request, or to comply with applicable laws and regulations
• Warranty Verification: In cases of warranty claims, we may share relevant information with certified mechanics, manufacturers, or authorized service centers for verification and processing purposes
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred to the acquiring entity
• Protection of Rights: We may disclose information to protect and defend our rights, property, or safety, as well as the rights, property, or safety of our users or others

All third-party service providers are contractually obligated to maintain the confidentiality and security of your information and are prohibited from using it for any purpose other than providing services to us.

Our website may contain links to third-party websites, including manufacturers, suppliers, social media platforms, and other external resources. These links are provided for your convenience and reference.

Please note that we are not responsible for the privacy practices, content, or security of these external sites. Third-party websites may have their own privacy policies and terms of use that differ from ours.

We strongly encourage you to read and review the privacy policies of any third-party websites you visit before sharing any personal information. Your interactions with third-party sites are governed by their respective policies, not by this Privacy Policy.

FNP AutoParts is not liable for any data collection, use, or disclosure practices of third-party websites or services linked from our website.

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content. Cookies are small text files stored on your device that help us remember your preferences and understand how you interact with our website.

Types of cookies we use:

• Essential Cookies: Necessary for the website to function properly, including shopping cart functionality and secure checkout
• Performance Cookies: Help us understand how visitors use our website by collecting anonymous information about page visits and navigation patterns
• Functionality Cookies: Remember your preferences and settings to provide a more personalized experience
• Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns

You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, but please note that disabling certain cookies may affect the functionality and user experience of our website. To learn more about managing cookies, visit your browser's help section.

We take the security of your personal information seriously and implement reasonable administrative, technical, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction.

Our security measures include:

• Secure Socket Layer (SSL) encryption technology for data transmission
• Secure servers and databases with restricted access
• Regular security audits and vulnerability assessments
• Employee training on data protection and privacy practices
• Payment information processed through PCI-DSS compliant payment processors

However, please be aware that no method of online transmission or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. We encourage you to use strong passwords and to keep your account credentials confidential.

If we become aware of a data breach that may affect your personal information, we will notify you in accordance with applicable laws and take appropriate steps to mitigate any potential harm.

You have certain rights regarding your personal information, and we are committed to honoring these rights. Depending on your location, you may have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of any inaccurate or incomplete personal information
• Deletion: Request deletion of your personal information, subject to certain legal exceptions
• Opt-Out: Opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly
• Data Portability: Request a copy of your personal information in a structured, commonly used format
• Cookie Management: Disable cookies through your browser settings (note that this may affect website functionality)
• Objection: Object to the processing of your personal information in certain circumstances

To exercise any of these rights or if you have questions about your personal information, please contact us at sales@fnpautoparts.com or call us at +1-(888)-807-3636. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

Please note that certain information may be retained for legal, accounting, or security purposes, even after you request deletion.

Our website may contain links to external websites, including social media platforms, manufacturer websites, parts suppliers, and other third-party resources that are not operated or controlled by FNP AutoParts.

We are not responsible for the content, privacy practices, or security measures of these third-party sites. When you click on a third-party link, you will be directed to that site, and your interactions will be governed by their privacy policy and terms of service, not ours.

We strongly recommend that you review the privacy policies and terms of use of any third-party websites before providing any personal information or engaging with their services.

The inclusion of third-party links on our website does not imply endorsement or approval of the linked sites, their content, or their practices. FNP AutoParts disclaims any liability for information collected by third-party websites or for any damages resulting from your use of such sites.

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technologies, legal requirements, or business operations. When we make changes, we will update the "Last Updated" date at the top of this policy.

If we make material changes to this Privacy Policy that significantly affect your rights or how we use your personal information, we will notify you by:

• Posting a prominent notice on our website
• Sending you an email notification to the email address associated with your account
• Displaying a pop-up or banner when you visit our website

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after any changes to this policy constitutes your acceptance of the updated terms.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to contact us. We are here to help and will respond to your inquiries as promptly as possible.

Contact Information:

• Email: sales@fnpautoparts.com
• Phone: +1-(888)-807-3636
• Business Hours: Monday - Friday, 9:00 AM - 6:00 PM EST

For privacy-related inquiries, please include "Privacy Policy" in the subject line of your email to ensure your message is directed to the appropriate team member.

Thank you for trusting FNP AutoParts with your information. We are committed to protecting your privacy and providing you with exceptional service.